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Sales and Returns


Going to the Sales? If you’re hitting the shops after Christmas, our advice can help if something goes wrong with a purchase. https://www.citizensadvice.org.uk/consumer https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/return-faulty-goods/ www.which.co.uk/consumer-rights/advice/what-are-my-rights-when-i-shop-in-a-sale   Returning Unwanted Christmas Gifts? While you don’t have legal rights to return something which isn’t faulty, many shops will give you a refund, credit note or exchange. You’ll usually […]

Energy Cap January 2019


From the 1st January 2019 the government has introduced a new price cap for customers on default tariffs for their electricity and gas. This typically affects loyal customers who don’t switch their energy suppliers. What is the energy price cap?  The cap introduced by the energy regulator, Ofgem, limits the price you pay for each […]

Christmas and New Year Opening Hours


  Citizens Advice Dudley Borough will be open at the following times over the festive period: DUDLEY HOUSE AND INFORMATION HUB CONTACT CENTRE 0300 3309 044 Monday 24th December               9:30am – 3:30pm (skeleton staff) Tuesday 25th December               CLOSED Wednesday 26th December         CLOSED Thursday 27th December             CLOSED Friday 28th  December      […]

Operation Santa Dudley Borough


Citizens Advice Dudley Borough is supporting Operation Santa organised by Dudley CVS to help children and young people across the Borough have a Christmas. Operation Santa collects food supplies, toiletries, toys/gifts, clothing, school items and sweet treats. Whatever is collected only goes to children, young people and their families who live within Dudley borough, it […]

Don’t let loan sharks bite this Christmas!


Residents are being warned not to turn to predatory loan sharks to solve Christmas money worries. The Stop Loan Sharks project has launched a national campaign to raise awareness of the risks posed by illegal money lenders and provide guidance on where help can be found. Loan sharks do not operate under official financial regulations […]

National Consumer Week 26TH Nov to 3rd Dec 2018


This year the campaign will be focusing on online marketplaces selling goods. We are looking to raise awareness of people’s rights when buying items from online marketplaces and what they can do when something goes wrong. What are people’s rights? If someone is buying a good from an online trader their rights are the same […]

Energy Saving Award


Good News! Citizens Advice Dudley Borough has been awarded the Bronze Award by Citizens Advice nationally to assist with their Big Energy Saving Campaign which runs in January 2019. The money from this award is being used to raise awareness of the energy savings that can be made by the people of Dudley Borough. The theme […]

Staff Conference – 7th November 2018


On Wednesday 7th November we held our Staff Conference – this year’s theme was ‘Health and Wellbeing’ and Laura Thomas, CEO, launched our ‘Thrive at Work Wellbeing’ Project. It was wonderful to spend the day, out of our normal routine, getting staff & volunteers together to share ideas around how we can improve our own […]

Hate Crime Awareness Session – 18th October 2018


National Hate Crime Week was October 13th – 20th and as Citizens Advice Dudley Borough are an official Hate Crime Third Party Reporting Centre we  invited Sarah Nixon, West Midlands Police Vulnerability Officer (Hate Crime Lead) and Kat Lafferty from Dudley MBC Community Safety Team to deliver a Hate Crime Awareness drop-in Session at Dudley […]

Annual General Meeting 10th October 2018


On 10th October we celebrated our Annual General Meeting (AGM) at the Council Chambers in Dudley.  Every year, this event gives us the opportunity to look back at our successes and challenges as an organisation and present what we want to achieve in the next 12 months. As part of the AGM, we said goodbye […]