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Christmas and New Year Opening Times 2017-18


Our services will be open at the following times over the next two weeks. If you need help urgently and we are unavailable please call the telephone advice line (details below) or you can use the web chat service on the Citizens Advice website at: https://www.citizensadvice.org.uk/about-us/   Monday 18th December                   Dudley service 9.30am-12.30pm                                                                 Halesowen service […]

Always an eye opener: Visiting our services!


As CEO, I commit to visiting services several times a month to spend time alongside our workforce supporting clients across Dudley Borough. Over the last two months I have so far spent time in two of our local services, visited our service supporting the Lye community and undertook home visits with our Children’s Palliative Care […]

National Consumer Week – #BeforeYouSign.


Citizens Advice Dudley Borough is raising awareness of scams surrounding free trials and limited offers. There are simple checks that you can make to avoid being a victim of these scams: Check it is a genuine company, especially if it is a pop-up advert. Look out for the padlock symbol in the browser window frame, […]

Citizens Advice Dudley Borough Energy Week


On Thursday 26 October, Citizens Advice Dudley Borough manned a stall in Stourbridge in the Ryemarket Shopping Centre as part of our Energy Week promotion. A number of common themes emerged: The elderly in particular did not want to change their supplier who they had been with for many years and trusted implicitly, the term […]

Casebook Champion – Judith Bridges


Citizens Advice Dudley Borough introduced a new case management system on 2nd October. One of our volunteers recounts her experience: I remembered only too well the problems everyone had when CASE was changed to PETRA, and what a difficult experience that was for all of us. However, I can honestly say it has all worked […]

Macmillan Coffee Morning


  Well done to everyone at Citizens Advice Dudley Borough for raising £121 in cake sales for our partner Macmillan Cancer Support as part of their global coffee morning on the 29th September. As a charity like ourselves, Macmillan needs to raise funds to continue their vital work in supporting people facing cancer. Nicky Wooldridge […]

Fixing Universal Credit – seeking MP support


Citizens Advice Dudley Borough believes the aims of Universal Credit – to simplify the benefit system and make work pay – are right. However, Citizens Advice analysis shows that Universal Credit is currently pushing people further into debt, and placing an even greater strain on local public services. Importantly, it found that people who came […]

Universal credit training delivered across our organisation


Lorraine Hume, Team Leader at Stourbridge has been providing training sessions on the newly rolled out Universal Credit.  Universal Credit is a means tested benefit for working age people and is being introduced nationally to replace income support, income based job seekers, income related employment support allowance, child tax credit and housing benefit.  The purpose […]

We are Supporting Scam Awareness Month!


On 27th July we met with MP Margot James, Minister at the Department for Business, Energy and Industrial Strategy along with local Councillors and Trading Standards to discuss what we can do to address increasing scams against citizens of Dudley Borough who are often vulnerable and at risk of financial abuse. We shared experiences of […]

Bishop of Dudley finds out how we support people in poverty


On 11th July, The Rt Revd Graham Usher, Bishop of Dudley attended two of our services as he was keen to understand more about Poverty within the Borough and services supporting residents in need. In the morning, he visited Sue Potter, Team Leader at our Brierley Hill service to learn more about Welfare Benefits and […]