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Celebrating Volunteers Week! Long Standing Volunteer


I have been volunteering with Citizens Advice for eight years. During this time I have interviewed hundreds of clients who have presented with various issues. If I have been able to help them or move them forward this has given me a sense of achievement. It has been a privilege to be able to advise […]

Celebrating Volunteers Week! New volunteer


Starting at Citizens Advice Dudley Borough was initially to improve my people skills alongside my law degree and develop a better understanding of working with people. Throughout the training process and hands on experience I have come across various different issues that have had to be dealt with in different ways. Sometimes these can be […]

Tackling Gambling Related Harm Summit


Citizens Advice Dudley Borough attended the Tackling Gambling Related Harm Summit in Birmingham in February 2019, ahead of the launch of the Gambling Support Service 2-year Project. Citizens Advice Dudley Borough will be delivering in the West Midlands from 1st April 2019. Pictured on the left is Steph Smart, Business Development Manager and on the […]

Citizens Advice Dudley Borough makes the front page of The Dudley News!


Pictured are staff and volunteers receiving a cheque for £4,000 from Dudley News Editor, Stephanie Preece, representing The Gannett Foundation, the charitable arm of Newsquest who provide funding to local projects. The money was granted following a successful bid submission requesting funding to refurbish our existing toilet facilities so that we could create an essential […]

Big Energy Savings Week


Can you save money on your utility bills? Citizens Advice Big Energy Savings Week runs from 21st – 25th January this is a national campaign to help people check, switch and save on their energy bills. As part of this campaign members of our team will be in Tesco’s Superstore, Birmingham Road (Burnt Tree Island) […]

Sales and Returns


Going to the Sales? If you’re hitting the shops after Christmas, our advice can help if something goes wrong with a purchase. https://www.citizensadvice.org.uk/consumer https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/return-faulty-goods/ www.which.co.uk/consumer-rights/advice/what-are-my-rights-when-i-shop-in-a-sale   Returning Unwanted Christmas Gifts? While you don’t have legal rights to return something which isn’t faulty, many shops will give you a refund, credit note or exchange. You’ll usually […]

Energy Cap January 2019


From the 1st January 2019 the government has introduced a new price cap for customers on default tariffs for their electricity and gas. This typically affects loyal customers who don’t switch their energy suppliers. What is the energy price cap?  The cap introduced by the energy regulator, Ofgem, limits the price you pay for each […]

Christmas and New Year Opening Hours


  Citizens Advice Dudley Borough will be open at the following times over the festive period: DUDLEY HOUSE AND INFORMATION HUB CONTACT CENTRE 0300 3309 044 Monday 24th December               9:30am – 3:30pm (skeleton staff) Tuesday 25th December               CLOSED Wednesday 26th December         CLOSED Thursday 27th December             CLOSED Friday 28th  December      […]

Operation Santa Dudley Borough


Citizens Advice Dudley Borough is supporting Operation Santa organised by Dudley CVS to help children and young people across the Borough have a Christmas. Operation Santa collects food supplies, toiletries, toys/gifts, clothing, school items and sweet treats. Whatever is collected only goes to children, young people and their families who live within Dudley borough, it […]

Don’t let loan sharks bite this Christmas!


Residents are being warned not to turn to predatory loan sharks to solve Christmas money worries. The Stop Loan Sharks project has launched a national campaign to raise awareness of the risks posed by illegal money lenders and provide guidance on where help can be found. Loan sharks do not operate under official financial regulations […]