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Help to Claim Best Practice


Our Help to Claim service provides support to people who want to claim Universal Credit, from the application, through to first payment. We were visited by our Help to Claim Account Manager, Kate Green, on 28th October. She spoke with the Advice Services Manager, Nikki Saunders and took a tour of the service in action, […]

Citizens Advice Dudley Borough supports Macmillan Coffee Morning


Staff members of Dudley Borough joined in with the world’s biggest coffee morning on the 27th September 2019 in aid of Macmillan Cancer Support. Many of our staff baked some fantastic cakes to enjoy with a cup of coffee or tea and it was the perfect chance to catch up over something delicious for a […]

How we are celebrating World Mental Health Day 10th October 2019!


On the day that the World Health Organisation (WHO) uses to raise awareness of mental health issues around the world, Citizens Advice Dudley Borough did what they do best and listened to people! The WHO had a focus around suicide prevention for the day, as suicide is the second leading cause of death for 15 […]

Citizens Advice is 80 years old!


Today we are celebrating 80 years of providing free, confidential advice to everyone, whoever they are, whatever their problem. On the 4th September 1939, the day after World War Two started, Citizens Advice started giving advice in 200 locations, giving advice on issues such as evacuation, being made homeless and ration books. While we are […]

Citizens Advice Dudley Borough Takes Part in the Business Mile!


A number of staff took part in the first Business Mile walk around Dudley on Thursday 13th June. The Business Mile is an event coordinated by Radio WM in conjunction with West Midlands Combined Authority. Over 350,000 of the West Midland workforce are sedentary for most of their working day and this is just one […]

Celebrating Volunteers Week! Long Standing Volunteer


I have been volunteering with Citizens Advice for eight years. During this time I have interviewed hundreds of clients who have presented with various issues. If I have been able to help them or move them forward this has given me a sense of achievement. It has been a privilege to be able to advise […]

Celebrating Volunteers Week! New volunteer


Starting at Citizens Advice Dudley Borough was initially to improve my people skills alongside my law degree and develop a better understanding of working with people. Throughout the training process and hands on experience I have come across various different issues that have had to be dealt with in different ways. Sometimes these can be […]

Tackling Gambling Related Harm Summit


Citizens Advice Dudley Borough attended the Tackling Gambling Related Harm Summit in Birmingham in February 2019, ahead of the launch of the Gambling Support Service 2-year Project. Citizens Advice Dudley Borough will be delivering in the West Midlands from 1st April 2019. Pictured on the left is Steph Smart, Business Development Manager and on the […]

Citizens Advice Dudley Borough makes the front page of The Dudley News!


Pictured are staff and volunteers receiving a cheque for £4,000 from Dudley News Editor, Stephanie Preece, representing The Gannett Foundation, the charitable arm of Newsquest who provide funding to local projects. The money was granted following a successful bid submission requesting funding to refurbish our existing toilet facilities so that we could create an essential […]

Big Energy Savings Week


Can you save money on your utility bills? Citizens Advice Big Energy Savings Week runs from 21st – 25th January this is a national campaign to help people check, switch and save on their energy bills. As part of this campaign members of our team will be in Tesco’s Superstore, Birmingham Road (Burnt Tree Island) […]