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Help to Claim Best Practice

Our Help to Claim service provides support to people who want to claim Universal Credit, from the application, through to first payment.

We were visited by our Help to Claim Account Manager, Kate Green, on 28th October. She spoke with the Advice Services Manager, Nikki Saunders and took a tour of the service in action, from face to face advice, through to webchat.  Kate was impressed with the service in action, saying we were forward thinking, innovative and client focused and is recommending Citizens Advice Dudley Borough as an area of best practice for the delivery of the Help to Claim Service.


If you need help to claim Universal Credit then visit out hub Stone Street, 2nd Floor, Dudley House, DY1 1NP, Monday to Thursday from 9:30am – 3:00pm, alternatively call 0800 144 8444.