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Hate Crime Awareness Session – 18th October 2018


National Hate Crime Week was October 13th – 20th and as Citizens Advice Dudley Borough are an official Hate Crime Third Party Reporting Centre we  invited Sarah Nixon, West Midlands Police Vulnerability Officer (Hate Crime Lead) and Kat Lafferty from Dudley MBC Community Safety Team to deliver a Hate Crime Awareness drop-in Session at Dudley […]

Annual General Meeting 10th October 2018


On 10th October we celebrated our Annual General Meeting (AGM) at the Council Chambers in Dudley.  Every year, this event gives us the opportunity to look back at our successes and challenges as an organisation and present what we want to achieve in the next 12 months. As part of the AGM, we said goodbye […]

Black Country Macmillan Afternoon Tea


A member of our Business Support Team, Wendy Glear, went to an Afternoon tea event at Revival Fires, Wolverhampton Street, Dudley on Wednesday 19th September.  The event was attended by representatives from Revival Fires and people from several care homes across the Dudley Borough, plus a Tesco Information Champion, based at the Dudley branch. Wendy […]

Citizens Advice Dudley Borough Wins Funding for Financial Capability Project


Last week we were informed by Dudley MBC that we have been awarded a significant  some of money from The Dudley Innovation Fund for a 3 year project, which will be used with another recently won bid from the NatWest Skills and Opportunities Fund. Together, these two funds will support a new Financial Capability Project […]

Universal Credit Fact Finding Meeting


Nikki Saunders, Advice Service Manager and Lorraine Hume, Technical and Quality Supervisor (fourth and third from the left respectively) were invited by Mike Wood MP to attend a fact finding meeting with Guy Opperman MP the Under Secretary of State for Works and Pensions. With other invited agencies, issues around Universal Credit were discussed and […]

Macmillan Lunch and Learn Event


On the 24th July the Macmillan Benefit Service Dudley Team organised a Lunch and Learn event at Russell’s Hall Hospital to celebrate the achievements of the first year of the service. We highlighted the positive impact that our service can have for cancer patients and their loved ones through the results achieved and the feedback […]

Citizens Advice Dudley Borough Signs up to Amazon Smile


As an independent charity, Citizens Advice Dudley Borough relies on donations to continue to give advice, donations from supporters really help our cause. There is now a new way that donations can be received by the charity at no expense to supporters. Our charity has joined the Amazon Smile donation site. AmazonSmile will donate 0.5% […]

Scam Awareness and Carers Week – June 2018


Our Research and Campaign have been busy with a month long national campaign for Scam Awareness and Carer’s Week during 11 to 17 June 2018.It was decided that we would combine these events into a series of presentations and information displays around the borough. We identified three local support groups for residents who have a […]

Christmas and New Year Opening Times 2017-18


Our services will be open at the following times over the next two weeks. If you need help urgently and we are unavailable please call the telephone advice line (details below) or you can use the web chat service on the Citizens Advice website at: https://www.citizensadvice.org.uk/about-us/   Monday 18th December                   Dudley service 9.30am-12.30pm                                                                 Halesowen service […]

Always an eye opener: Visiting our services!


As CEO, I commit to visiting services several times a month to spend time alongside our workforce supporting clients across Dudley Borough. Over the last two months I have so far spent time in two of our local services, visited our service supporting the Lye community and undertook home visits with our Children’s Palliative Care […]