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Citizens Advice Dudley Borough Wins Funding for Financial Capability Project

Last week we were informed by Dudley MBC that we have been awarded a significant  some of money from The Dudley Innovation Fund for a 3 year project, which will be used with another recently won bid from the NatWest Skills and Opportunities Fund. Together, these two funds will support a new Financial Capability Project […]

Universal Credit Fact Finding Meeting

Nikki Saunders, Advice Service Manager and Lorraine Hume, Technical and Quality Supervisor (fourth and third from the left respectively) were invited by Mike Wood MP to attend a fact finding meeting with Guy Opperman MP the Under Secretary of State for Works and Pensions. With other invited agencies, issues around Universal Credit were discussed and […]

Macmillan Lunch and Learn Event

On the 24th July the Macmillan Benefit Service Dudley Team organised a Lunch and Learn event at Russell’s Hall Hospital to celebrate the achievements of the first year of the service. We highlighted the positive impact that our service can have for cancer patients and their loved ones through the results achieved and the feedback […]

Citizens Advice Dudley Borough Signs up to Amazon Smile

As an independent charity, Citizens Advice Dudley Borough relies on donations to continue to give advice, donations from supporters really help our cause. There is now a new way that donations can be received by the charity at no expense to supporters. Our charity has joined the Amazon Smile donation site. AmazonSmile will donate 0.5% […]

Scam Awareness and Carers Week – June 2018

Our Research and Campaign have been busy with a month long national campaign for Scam Awareness and Carer’s Week during 11 to 17 June 2018.It was decided that we would combine these events into a series of presentations and information displays around the borough. We identified three local support groups for residents who have a […]

Christmas and New Year Opening Times 2017-18

Our services will be open at the following times over the next two weeks. If you need help urgently and we are unavailable please call the telephone advice line (details below) or you can use the web chat service on the Citizens Advice website at:   Monday 18th December                   Dudley service 9.30am-12.30pm                                                                 Halesowen service […]

Always an eye opener: Visiting our services!

As CEO, I commit to visiting services several times a month to spend time alongside our workforce supporting clients across Dudley Borough. Over the last two months I have so far spent time in two of our local services, visited our service supporting the Lye community and undertook home visits with our Children’s Palliative Care […]

National Consumer Week – #BeforeYouSign.

Citizens Advice Dudley Borough is raising awareness of scams surrounding free trials and limited offers. There are simple checks that you can make to avoid being a victim of these scams: Check it is a genuine company, especially if it is a pop-up advert. Look out for the padlock symbol in the browser window frame, […]

Citizens Advice Dudley Borough Energy Week

On Thursday 26 October, Citizens Advice Dudley Borough manned a stall in Stourbridge in the Ryemarket Shopping Centre as part of our Energy Week promotion. A number of common themes emerged: The elderly in particular did not want to change their supplier who they had been with for many years and trusted implicitly, the term […]

Casebook Champion – Judith Bridges

Citizens Advice Dudley Borough introduced a new case management system on 2nd October. One of our volunteers recounts her experience: I remembered only too well the problems everyone had when CASE was changed to PETRA, and what a difficult experience that was for all of us. However, I can honestly say it has all worked […]