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Universal Credit Fact Finding Meeting


Nikki Saunders, Advice Service Manager and Lorraine Hume, Technical and Quality Supervisor (fourth and third from the left respectively) were invited by Mike Wood MP to attend a fact finding meeting with Guy Opperman MP the Under Secretary of State for Works and Pensions.

With other invited agencies, issues around Universal Credit were discussed and included:

  • The need for an intermediary line to assist advisers in contacting Universal Credit directly and reducing the waiting time on the phones.
  • Looking at the effect of the Universal Credit Advance on people’s ability to budget and have money to buy food and pay for gas and electric.
  • The effect of deductions from benefits for debt and the long term effect this can have on people’s health and well being.

The Under Secretary was very interested in the issues raised and took away with him a list of comments and suggestions for consideration.

As an organisation the meeting was very productive and gave us the opportunity raise issues directly with a member of the government and network with other agencies to make closer links.