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Benefits

Self help
If you’re looking for help or advice, then the National Citizens Advice online service may very well have the answer for you. Covering a huge range of issues including Benefits, Work, Debt and Money, Consumer, Relationships, Housing, Law and Rights, Discrimination, Tax, Healthcare and Education, you’ll find a world of information at your fingertips on the National Citizens Advice website, just click on the link: www.citizensadvice.org.uk

Telephone
For Dudley Borough residents (0300 3309 044)
For City of Wolverhampton residents (0344 411 1444)
For British Sign Language support: To access this service please text 07834002009 and our caseworker will respond with available appointments. After the initial appointment, any further correspondence can be via email or zoom.

Face to Face
(NOTE NOT CURRENTLY IN OPERATION DUE TO CORONAVIRUS PANDEMIC)
However if you have access to a computer, laptop or tablet we can arrange virtual face to face advice using Zoom or Google hangout technology where you can see and talk to an advisor.

Email
For Dudley Borough residents – EmailAdvice@dudleycabx.org
For City of Wolverhampton residents – enquiries@wolverhamptoncitizensadvice.com

Web chat
Specifically for help with setting up Universal Credit – Go to Help to Claim

Web chat (for all other benefits advice)
For Dudley Borough and City of Wolverhampton residents – coming soon!

For our specialist benefits services: Go to the ‘services tab’ to see
• Help to Claim Universal Credit Service
• Macmillan Welfare Benefits Service

Our Service is…..

  • Free – we wont charge for our services
  • Confidential – we wont disclose unless a case of safeguarding
  • Independent – We put you first, it’s about your rights and responsibilities
  • Impartial – Our advice is based on what is right for you as an individual

We value diversity, promote equality and challenge discrimination