Research & Campaigns
The Research and Campaigns team is busy working on behalf of the Dudley Borough residents to target problems faced on a daily basis.
This fits in with Citizens Advice twin aim:
To improve the policies and practices that unfairly affect people’s lives through our campaign work.
When someone contacts our Citizens Advice it is often the result of an unfair policy or practice. We collect evidence of problems; produce research reports and campaign to have policies and practices changed. This has an impact not only on the people who use the service but the wider community.
We are currently working on:
- Monitoring Universal Credit and making recommendations for improvement
- Warm Home Discount Scheme to have a set eligibility criteria for all claimants.
We are regularly involved in:
- Scam Awareness Month
- Big Energy Week
- National Consumer Week