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Gambleaware Support Service

What is the service and who can access it?

From  1st April 2019 our Gambling Support Service is raising awareness of Gambling Related Harm through delivering free training and advice and education with frontline workers to prevent and minimise gambling-related harm with vulnerable groups.

Citizens Advice Dudley Borough is delivering this project across the West Midlands along with other workers covering the rest of the UK with the following aims:

  • To promote a public health approach to the identification and treatment of gambling-related harm, in which a broader range of public services play a greater role in this support
  • To raise awareness of gambling-related harm and prevention services amongst frontline service providers as well as vulnerable individuals
  • To develop a stronger evidence base to understand gambling-related harm prevalence through improved screening

How can we help?

  • Free Training – expanding the reach of face-to-face and online training, workshops and events for frontline staff to increase capacity for the early identification of gambling-related harm
  • Free Awareness events – expanding the reach of the Gambling Support Service with accessible, easy to understand information and materials
  •  Client Support – delivering enhanced screening, brief advice and interventions for vulnerable individuals identified to be at risk of GRH, supported by a robust referral process for specialist support

How can this service be accessed?

Due to the Coronavirus pandemic Citizens Advice staff in the Gambleaware service are not currently working in community venues or providing face to face support due to the Social Distancing guidelines introduced by the Government.

However, you can still access the Gamble aware service by emailing:




We are currently closed for  face to face appointments due to the Pandemic, please call our Contact Centre on 0300 3309 044, which will be open to help you Monday, Tuesday and Thursday between 9.30am and 3.30pm