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Help to Claim Universal Credit Service

What is the service and who can access it?

From April 2019, Citizens Advice Dudley Borough and Wolverhampton can support you make a new claim for Universal Credit, from opening your account to receiving your first full payment. You can be referred to us for support by the Job Centre, Local Authority, other agencies who identify a need for help or refer yourself.

How can we help?

  • Set-up your Universal Credit account
  • Complete your claim to-dos
  • Verify your identity
  • Make sure you’re providing the right evidence to the Job Centre
  • Understand what Universal Credit will mean for you

How can this service be accessed?

 You can contact an adviser through our free Help to Claim phone service on 0800 144 8444  between 8am and 8pm Monday to Friday and 10am to 4pm, Saturday and Sunday

Ask for a translator if you need to get advice in a different language.

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say:

Relay UK (England): 18001 then 0800 144 8 444

Alternatively you can also chat with an adviser online about your Universal Credit application. Chat is usually available 8am to 8pm, Monday to Friday and 10am to 4pm, Saturday and Sunday. It’s not available on public holidays. To use webchat, please go to Help to Claim Webchat

Our Service is…..

  • Free – we wont charge for our services
  • Confidential – we wont disclose unless a case of safeguarding
  • Independent – We put you first, it’s about your rights and responsibilities
  • Impartial – Our advice is based on what is right for you as an individual

We value diversity, promote equality and challenge discrimination