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Money Advice Service

What is the service and who can access it?

Our debt advice service delivers free face to face or telephone debt advice to the residents of Dudley Borough and Wolverhampton. Our debt caseworkers always work with a non-judgemental and empathetic approach to clients. Many people are in debt due to dramatic changes to their lives, such as loss of employment, bereavement, relationship breakdown etc.
The discussions with a debt caseworker will take into consideration your individual financial situation and you will be advised on the best possible options that are available.

How can we help?

  • We can help you to make affordable offers of payment to your creditors
  • Deal with any court action
  • plan for your financial future

Please bring with you:

  • Proof of ID e.g. driving licence, passport, identity card, bank statement, tenancy agreement, utility bills
  • Proof of income e.g. wage slips, bank statements, benefit letters
  • Any recent letters from your creditors, copies of agreements, insurance policies or any other relevant document

How can this service be accessed?

Due to the Coronavirus pandemic Citizens Advice staff in the Money Advice service are not currently working in  venues or providing face to face support due to the Social Distancing guidelines introduced by the Government.

However, Citizens Advice Dudley and Wolverhampton are still open and we are still working hard to ensure you get the advice you need. Therefore, you can find out how access the Money Advice service by looking at our Get Advice – Debt and Money page link HERE

 

Our Service is…..

  • Free – we wont charge for our services
  • Confidential – we wont disclose unless a case of safeguarding
  • Independent – We put you first, it’s about your rights and responsibilities
  • Impartial – Our advice is based on what is right for you as an individual

We value diversity, promote equality and challenge discrimination