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Money Advice Service Debt Advice Project (MASDAP)

What is the service and who can access it?

Our debt advice service delivers free face to face or telephone debt advice to the residents of Dudley borough. Our debt caseworkers always work with a non-judgemental and empathetic approach to clients. Many people are in debt due to dramatic changes to their lives, such as loss of employment, bereavement, relationship breakdown etc.
The discussions with a debt caseworker will take into consideration your individual financial situation and you will be advised on the best possible options that are available.

How can we help?

  • We can help you to make affordable offers of payment to your creditors
  • Deal with any court action
  • plan for your financial future

Please bring with you:

  • Proof of ID e.g. driving licence, passport, identity card, bank statement, tenancy agreement, utility bills
  • Proof of income e.g. wage slips, bank statements, benefit letters
  • Any recent letters from your creditors, copies of agreements, insurance policies or any other relevant document

How can this service be accessed?

Due to the Coronavirus pandemic Citizens Advice staff in the Money Advice service are not currently working in  venues or providing face to face support due to the Social Distancing guidelines introduced by the Government.

However, Citizens Advice Dudley Borough are still open and we are still working hard to ensure you get the advice you need. Therefore, you can still access the Money Advice service by:

Ringing our telephone Contact Centre 0300 330 9044 – Monday, Tuesday, Thursday 9.30am – 3.30pm
• Texting Debt to our specialist Debt Advice Service contact number 07799 070595 and leave your name and contact number. Someone will return the call within 24 hours.
• Ringing our specialist Debt Advice Service mobile 07799 070595 between 9.30 – 3.30pm


We are currently closed for  face to face appointments due to the Pandemic, please call our Contact Centre on 0300 3309 044, which will be open to help you Monday, Tuesday and Thursday between 9.30am and 3.30pm