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Technical and Quality Supervisor

Hours: 37 hours – part time would be considered based on the needs of the business

Salary: £25,140 – £28,000 pro rata dependent on experience

Location: Dudley Borough or Wolverhampton City (with home working included)

We are looking to recruit a Technical and Quality Supervisor (TQS) to join our existing team of 3 TQS, responsible for supporting all our paid staff and volunteers in delivering high quality information and advice to residents across Dudley Borough & Wolverhampton City. The workforce to be supported comprises of Information Hub Facilitators, Contact Centre Assessors, Generalist Advisers and Generalist Case Workers.

This role is not a management role so people without management experience can apply but candidates will need to demonstrate that they have the skills to ensure that the technical competence and quality of advice around Welfare Benefits, Employment, Housing and a further 8 enquiry areas, delivered by our workforce to clients is to our highest standards. In addition, they will support the Advice Services Managers and Operations Directors in the day to day smooth running of our services.

You will:

  • Have an in-depth knowledge and background in the advice & guidance sector
  •  Be able to demonstrate the ability to case check generalist/specialist advisor/caseworker files
  •  Be able to demonstrate the ability to check client cases to ensure the advice meets the national standards required and is of excellent quality
  •  Be able to demonstrate the ability to give feedback to individuals, provide support and motivate staff and volunteers

Last date for requesting an application pack: Thursday 4th March

Closing date for submitting applications: Friday 5th March 21 @ 4pm

Interviews: Tuesday 9th March

Please click on links to Job Description and Person Specification

If you wish to apply, please email for an application pack. For an informal discussion, please contact Nikki Saunders, Operations Director (Generalist Services) on or 07929 343025.