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Summer 2024 Employment Vacancies


Due to exciting new business growth, Citizens Advice Dudley & Wolverhampton have multiple vacancies within our organisation that might be the perfect fit for you.

We provide comprehensive information, advice and guidance to individuals in need and we are expanding our team to meet the growing demand for our services and new ways of working. We are committed to serving everyone, and we believe in fostering an inclusive environment that values diversity and helps people to be the best they can be.

We are recruiting for the following new management roles across Dudley and Wolverhampton:
Service Delivery Manager £31,000 – £33,000 FTE 37 hrs p/w (min 28 hrs), permanent contract  Job Description and Person Specification

Business Support Manager £31,000 – £33,000 FTE 37 hrs p/w (min 28 hrs), permanent contract Job Description and Person Specification

We are recruiting for the following non-advice client facing roles across Dudley and Wolverhampton:
Health and Wellbeing Community Support Worker x2 £23,151.48 – £24,491 FTE 30 hrs p/w (min 24 hrs), permanent contract Job Description and Personal Specification

Wellbeing Tutor £22,071.08 – £23,151.48 FTE 28 hrs p/w (min 24 hrs), 1 year fixed term contract. Must have a health condition or carer for someone with a health condition

Wellbeing Tutor £22,071.08 – £23,151.48 FTE 28 hrs p/w (min 24 hours), 2 year fixed term contract. Must have a health condition or carer for someone with a health condition

Job Description and Person Specification for both Wellbeing Tutor roles

Welfare Benefits Guider x2 £22,071.08 – £23,151.48 28 hrs p/w (min 21 hrs) – 2 year fixed term contract (may be extended/become permanent based on funder decision) Job Description and Person Specification

Contact Centre Assessors x2 £22,071.08 – £23,151.48 FTE 18 hrs p/w, fixed term contract March 2025 (for maternity cover)

Contact Centre Assessors x1 £22,071.08 – £23,151.48 FTE 18 hrs p/w, permanent contract

Job Description and Person Specification for all Contact Centre Assessor roles

Receptionist x2 £22,071.08 FTE 18 hrs p/w (min 14 hrs), fixed term contract 12 months, (could be extended/become permanent based on funder decision) Job Description and Person Specification

We are recruiting for the following advice client facing roles across Dudley and Wolverhampton:

Housing Advisor £23,151.48 -£25,140 FTE 37 hrs p/w (min 18.5 hrs), permanent contract Job Description and Person Specification

Employment Law Caseworker £24,012 – £27,041 FTE 37 hrs p/w (min 24 hrs), permanent contract Job Description and Person Specification

Welfare Benefits Caseworker (Advising Clients 65+) x2 £24,012 – £27,041 FTE 37 hrs p/w (min 24 hrs), 2 year fixed term (could be extended/become permanent based on funder decision) Job Description and Person Specification

Welfare Benefits Caseworker £24,012 – £27,041 FTE 35 hrs p/w (min 24 hrs) permanent contract Job Description and Person Specification

Welfare Benefits Caseworker (Macmillan) £24,012 – £27,041 FTE 37 hrs p/w (min 22.5 hrs), permanent contract Job Description and Person Specification

Welfare Benefits Caseworker (Queen Elizabeth Hospital) £24,012 – £28,672 FTE 37 hrs p/w (min 24 hrs), permanent contract Job Description and Person Specification

Debt Caseworker £24,012 – £27,041 FTE 37 hrs p/w (min 24 hrs), permanent contract

Debt Caseworker £24,012 – £27,041 FTE 25.5 hrs p/w, permanent contract

Job Description and Person Specification for both Debt Caseworker roles

We are recruiting for the following administration roles to support the work of our organisation across Dudley and Wolverhampton:
Administrator  (Wellbeing Service)  £22,071.08 FTE 12 hrs p/w, 2 year fixed term

Administrator (Wellbeing Service) £22,071.08 FTE 12 hrs p/w, fixed term contract (maternity cover) March 2025

Job Description and Person Specification for both Administrator (Wellbeing Service) roles

Business Support Assistant £22,071.08 FTE 30 hrs p/w (min 25 hrs), permanent contract Job Description and Person Specification

Please note: All salaries are dependent on experience/skills demonstrable at interview. Our hours are as advertised for the roles; however, we are open to considering alternative schedules where specified. We warmly welcome applicants from all diverse backgrounds, we are committed to building a workforce that reflects the rich diversity of the communities we serve. 

Closing date for all applications unless indicated: Monday 15th July 2024 at 4pm –  All applications must be submitted to Human.Resources@dudleycabx.org (We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible).

Please find details and forms for you to apply for any of the above roles:

Candidate Information

Application Form

Guidance Notes for Candidates

Diversity Monitoring Form

Candidate Privacy Notice

Join our amazing workforce and seize the opportunity to grow both personally and professionally whist making a positive impact in our communities. We look forward to hearing from you!