About Us
Our Vision
Our two-year business and development plan is aligned with the wider Citizens Advice Living Strategy
Our 4 strategic themes are:
Advice
Advocacy
Inclusive Access
Organisational Health
Our two-year horizons are articulations of our strategic direction and will be supported by:
Our Purpose
We exist to shape a society where people face far fewer problems
Who We Support
Our information and advice are available to everyone. Structural inequalities lead to certain people facing disadvantages, making them more likely to need our help, and we prioritise their needs
Our Missions
* Provide advice fit for the future
* Be there for people when they need us in the ways that help make the biggest impact
* Close the gap
* End the disparities in access and experience for marginalised people
* Take early action
* Prevent more people reaching crisis by addressing problems earlier
Our Identity
* Led by people’s needs
* Trusted experts
* Rooted in the community
* One service with many leaders
* Strengthened by volunteers
* Good partners
* See the whole person
How We Deliver
* Provide free, independent, confidential and impartial information and advice
* Use the power of our data to advocate and target solutions to underlying root causes of issues
* Learn, adapt and innovate