In 2021, a client approached Citizens Advice with a complex case involving disability discrimination claims against two local authorities. The client, who struggled with various mental health conditions, sought substantial damages for the discrimination and victimisation she faced. With the guidance of a dedicated volunteer caseworker, the client navigated the legal process with determination. Despite […]
After 15 months of our cost of living hubs being open across Dudley Borough, funded by Dudley Metropolitan Borough Council and ICB, our last day was 31st May 2024. We have loved supporting Dudley residents and although our hubs have concluded, there is still lots of support should you need ongoing help with the Cost […]
As an organisation, we often rely on the help of our wonderful volunteers to support our services, and help us reach as many clients as we can. Each year we celebrate Volunteers Week, and use the week as an opportunity to pay special thanks to all of our volunteers for the help and support they […]
In today’s world, managing money can feel like walking on a tightrope. Two emerging issues that we are seeing regularly at Citizens Advice Dudley & Wolverhampton, are the increase of negative budgets and the use of illegal money lenders. Negative Budgets: This happens when you spend more money than you make. With the cost of […]
Watch two of our Macmillan Welfare Benefit Caseworkers talk about the referral process to our service. Lindsey Collier and Si Majid share some great tips on the importance of getting help from receiving a cancer diagnosis to help patients and their families assess their eligibility for benefits and support with claims. Macmillan caseworker stories On […]
To help shoppers start 2024 clued up on their rights, Citizens Advice Dudley and Wolverhampton is sharing its top tips to shop confidently. This advice marks the start of its Consumer Awareness campaign (Monday 29th January – Sunday 4th February). The annual campaign is run by Citizens Advice in collaboration with the Consumer Protection Partnership […]
On the 28th November we were proud to announce the opening of our new Cost of Living Support Hub at Grace Community Church, Tiled House Lane, Pensnett DY5 4AJ. We now have 5 Cost of Living Support Hubs opened across Dudley Borough in Lye, Brierley Hill, Dudley Halesowen and now Brockmoor and Pensnett. All our […]
Our client had worked for a local company for over 30 years but the company had stopped trading just before Christmas 2022 and their employment had therefore ended. There was no money to pay what was owed to them. The case was allocated to a caseworker who advised that: Dismissal was on the grounds of […]
In October, three of our dedicated hub volunteers proudly represented five individuals (Lauraleigh, Simone, Kenny, Ola and Riyaz) at the Dudley Council for Voluntary Service (DCVS) AGM and Volunteer Awards. Nominated by Liz Jones for the new category, ‘Cost of Living Crisis,’ our team emerged as the deserving winners of this award. The Mayoress of […]
We want to highlight an up and coming issue in our community. Please be aware that the DWP has released a new advertising campaign aimed at tax credit claimants which includes social media posts and leaflets. The campaign is warning claimants that tax credits are ending and that these claimants will need to claim Universal […]
