Spring 2026 Employment Opportunities
At Citizens Advice Dudley & Wolverhampton, we provide high quality information, advice and guidance to people facing a wide range of challenges. We also work to influence change, tackling the underlying causes of the problems our clients experience.
Due to continued growth and the development of new ways of working, we are expanding our teams across the Dudley Borough and the City of Wolverhampton. We are looking for people who are committed, compassionate and motivated to deliver excellent services that make a real difference to our local communities.
Current Vacancies – Leadership & Management Roles:
Head of Community Services
Permanent Contract: 37 hrs p/w (min 28 hrs) – £38,000 – £45,000 p/a FTE
This is a newly created role as part of our plans to grow and expand our community based services. Alongside our established contracted information, advice and guidance (IAG) services (including casework) with statutory funders, we are increasingly delivering community based IAG and health and wellbeing services to reach people earlier, differently, and at greater scale.
To start with, you’ll lead some of our IAG and non-advice services, with scope to take on more as the organisation grows. We are seeking someone with the leadership and management capabilities to lead these services now, while also working with the CEO and Director of Services to identify and capitalise on new opportunities where we can make a real difference to the people and communities we serve.
JD Head of Community Services and PS Head of Community Services
Service Delivery Manager
Permanent Contract: 37 hrs p/w (min 30 hrs) – £32,500 – £35,000 p/a FTE
A key operational leadership role responsible for managing front line, client facing teams and ensuring high quality service delivery across our advice and non-advice contracts with multiple funders. You’ll manage performance, support staff development and make sure services meet contract and organisational standards.
As part of the Operational Leadership Team, you’ll join 6 other operational managers who work closely with the Senior Leadership Team to drive continuous improvement and contribute to new business opportunities. You’ll take a hands on approach, where your work directly improves service delivery and creates impact.
JD Service Delivery Manager and PS Service Delivery Manager
Current Vacancies – Advice Client-Facing Roles:
Employment Law Caseworker
Permanent Contract: 37 hrs p/w (min 24 hrs) £28,000-£31,000 p/a FTE
This role provides comprehensive, confidential employment law advice and support to clients. You will provide ongoing casework, helping clients resolve employment issues through tailored advice and support on matters such as grievances, conduct and discipline, long-term sickness, appeals, settlement agreements, and employment tribunals. You will manage a caseload, taking responsibility for delivering individual targets and positive outcomes, while acting as an advisor, advocate, and representative to ensure clients have the best possible access to employment advice.
JD Employment Law Caseworker and PS Employment Law Caseworker
Debt Caseworker
Permanent Contract: 37hrs p/w (min 22.5 hrs) – £28,000-£31,000 p/a FTE
This role is intended for an experienced debt adviser who is able to manage a debt caseload and work with a high degree of autonomy, acting as adviser, advocate and representative for clients. You will be responsible for achieving agreed targets and outcomes, while ensuring all work complies with Citizens Advice Quality Standards, the Money and Pensions Service (MaPS) Debt Advice Quality Framework, and Financial Conduct Authority (FCA) requirements.
JD Debt Caseworker and PS Debt Caseworker
Welfare Benefits Caseworker
Permanent Contract: 37hrs p/w (min 24 hrs) – £28,000-£31,000 p/a FTE
To deliver a high-quality, confidential welfare benefits advice and casework service to clients in line with contractual requirements and organisational standards. You will be an experienced welfare benefits adviser who is able to work with a high degree of autonomy and manage an ongoing benefits caseload.
JD Welfare Benefits Caseworker and PS Welfare Benefits Caseworker
Current Vacancies – Non Advice Client- Facing Roles:
Contact Centre Assessor
Permanent and 1 Year Fixed Term Contracts 18 hrs p/w, fixed on Monday, Tuesday and Thursday – £25,948.95 – £26,500 p/a FTE
To provide an effective and efficient assessment of clients’ advice and support needs via telephone, email, and web chat through our Contact Centre. You will complete an initial assessment, record information accurately, and use our advice framework to agree the appropriate next steps. You will also signpost and refer clients effectively to ensure they receive the right support and guidance.
JD Contact Centre Assessor and PS Contact Centre Assessor
Working with Us
• Our work is guided by our 4Cs values: Connect | Change | Compassionate | Committed.
• We pride ourselves on a supportive, collaborative culture where staff wellbeing is prioritised.
• We are committed to developing our workforce and providing opportunities for learning, progression and continuous improvement.
• We warmly welcome applications from people of all backgrounds. We are committed to building a workforce that reflects the diversity of the communities we serve.
• Roles are based across Dudley and Wolverhampton, with hybrid working between home and office depending on service requirements.
• Salaries dependent on skills and experience.
• Hours as advertised per role, with flexibility considered where appropriate.
How to Apply
Download the recruitment pack below and review the job description and person specification for the role you are interested in. The recruitment pack also contains detailed instructions on how to apply. Submit your CV and a personal statement (up to two sides of A4) explaining how your skills and experience meet the requirements of the role. Make sure your contact details are included so we can get in touch. For any questions or to submit your CV and personal statement, please email: human.resources@dudleycabx.org
Closing Date: Monday 9th March 2026 at 9am
We reserve the right to close these vacancies early if we receive sufficient applications for the role
Join our team and grow both personally and professionally while making a tangible difference to people facing real challenges in our communities.