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Volunteering Opportunities

Citizens Advice Dudley Borough is a registered charity providing people with free information and advice to help them solve their advice issues such as benefits, debt, employment, housing, relationships etc.

As we are growing, we have a number of vacancies for volunteers to help us deliver our services in Dudley: These are:

  • Contact Centre Assessors – telephone (supporting on our telephone line)
  • Contact Centre Assessors – digital (support via Email and Web-chat)

No experience needed for either role, all training/support given

Post training this position can lead to Generalist Adviser role

  • Generalist Adviser – Previous Citizens Advice experience required
  • Trustee – to join our current Board of Trustees to provide leadership and governance to our organisation, 4 – 5 meetings a year


You will gain new skills and experiences that could enhance your CV, the opportunity to meet new people, and you’ll be helping our clients overcome the problems they face and make a real difference to their lives.

Citizens Advice Dudley Borough actively welcomes volunteers with health conditions, including physical or mental health conditions and this should not be a barrier to volunteering with us.

If you want an application pack please email: Advice@dudleycabx.org

Are you struggling to pay bills or worried about debts?

IF SO WE CAN HELP. JUST TEXT  ‘MONEY‘  AND YOUR NUMBER TO 07799 070595 AND WE WILL CALL YOU BACK WITHIN 24 HOURS MONDAY -FRIDAY (EXCLUDING BANK HOLIDAYS)