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Empowering Clients to Fight Discrimination: A Success Story with Citizens Advice

In 2021, a client approached Citizens Advice with a complex case involving disability discrimination claims against two local authorities. The client, who struggled with various mental health conditions, sought substantial damages for the discrimination and victimisation she faced.
With the guidance of a dedicated volunteer caseworker, the client navigated the legal process with determination. Despite facing challenges and a gradual deterioration in her mental health, she remained empowered to advocate for herself throughout the proceedings.
After a series of strategic moves and intense preparations, the client made a bold decision to settle with one of the respondents for £50,000, a significant achievement given the circumstances. The outcome of the second claim, following a lengthy hearing and subsequent remedy hearing, resulted in a substantial award of £100,783.59.
After three years of unwavering support and advocacy from Citizens Advice Dudley & Wolverhampton, our volunteer caseworker’s efforts resulted in a total outcome of £150,783.59 for the client. This success story highlights the importance of empowering individuals to stand up against discrimination and fight for justice.
It serves as a testament to the valuable role that organisations like ours play in supporting vulnerable individuals and championing their rights in the face of adversity. The journey of this client exemplifies the impact of unwavering support, legal guidance, and empowerment in achieving a positive outcome in the pursuit of justice.