Debt and Money

Self help
If you’re looking for help or advice, then the National Citizens Advice online service may very well have the answer for you. Covering a huge range of issues including Benefits, Work, Debt and Money, Consumer, Relationships, Housing, Law and Rights, Discrimination, Tax, Healthcare and Education, you’ll find a world of information at your fingertips on the National Citizens Advice website, just click on the link: www.citizensadvice.org.uk

Telephone
For Dudley Borough and City of Wolverhampton residents (0808 278 7919)
OR
You can ring our specialist Debt Advice Service mobile 07799 070595  and leave your name and contact number. Someone will return the call within 48 hours. between 9.30 – 3.30pm Monday to Friday.

Text
You can also text ‘Debt’ to our specialist Debt Advice Service contact number 07799 070595  and leave your name and contact number. Someone will return the message within 48 hours. between 9.30 – 3.30pm Monday to Friday.

Face to Face

For Wolverhampton residents – Our information hub is open in our Wolverhampton Office on Tuesdays, Wednesdays and Thursdays 9am – 3pm (last admission 2.30pm). Here you can speak to one of our information hub facilitators who can help direct you to the advice you need and an IT suite that you can also use for free where our facilitators can help you navigate key national websites to see if your advice issue can be answered. Please note that we do not offer full advice in the information hub. Therefore please see the document ‘accessing our services’ to identify which route into our organisation is most appropriate for you.

For Dudley Borough residents – we are in the process of setting up our information hub at our local office in Dudley. We will update this information when it is ready.
In the meantime, please see the document ‘accessing our services’ to identify which route into our organisation is most appropriate for you

Email
For Dudley Borough and City of Wolverhampton residents – referral.support@dudleycabx.org

Webchat
For Dudley Borough and City of Wolverhampton residents – coming soon!

Loan Sharks
If you recognise any of these signs and are looking for support or advice, there are people who can help:

• Loan sharks often don’t provide any paperwork or receipts and will add huge amounts of interest on what you owe
• Loan sharks can pose as your friend and draw you in with a loan, no questions asked
• Loan sharks can become aggressive and threaten you and your family if payments are missed or late
• Loan sharks can take valuables or personal documents as security

Stop Loan Sharks England can help from borrower support to prosecuting the loan shark. Contact Stop Loan Sharks today to report and get support on 0300 555 2222, visit www.stoploansharks.co.uk or download their Stop Loan Sharks reporting app now at https://m.appbuild.io/g50e3 or through the QR code above