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Self help
If you’re looking for help or advice, then the National Citizens Advice online service may very well have the answer for you. Covering a huge range of issues including Benefits, Work, Debt and Money, Consumer, Relationships, Housing, Law and Rights, Discrimination, Tax, Healthcare and Education, you’ll find a world of information at your fingertips on the National Citizens Advice website, just click on the link:

For Dudley Borough residents (0808 278 7919)
For City of Wolverhampton residents (0800 144 8848)

Face to Face

For Wolverhampton residents – we are in the middle of moving premises so our Snowhill site is permanently closed and due to this we are not currently delivering face to face support. This will change when we are settled in our new venues across the city so please bear with us whilst this transition takes place.

For Dudley residents – Dudley house will be open soon as part of our premises remodelling to ensure we are in venues across the Borough

For Dudley Borough  and City of Wolverhampton residents –

Web chat
Specifically for help with setting up Universal Credit – Go to Help to Claim

Web chat (for all other benefits advice)
For Dudley Borough and City of Wolverhampton residents – coming soon!

For our specialist benefits services: Go to the ‘services tab’ to see
• Help to Claim Universal Credit Service
• Macmillan Welfare Benefits Service

Our Service is…..

  • Free – we wont charge for our service
  • Confidential – we wont disclose unless a case of safeguarding
  • Independent – We put you first, its about your rights and responsibilities
  • Impartial – Our advice is based on what is right for you as an individual

We value diversity, promote equality and challenge discrimination